Why?

Meter reading time is no time for equipment failures or damage. Here at Probe-TEC we understand that there is a schedule to keep. So we developed a comprehensive equipment replacement program to meet your needs.

Whether you simply want the added assurance that you won't be faced with additional charges or you need to keep your crew working at peak levels, we can help with an equipment program that meets your needs.

Extended warranties give the added assurance that equipment will continue to perform and the added benefit of software and firmware upgrades. Upgrades are released as new features are added to current production models. All products under warranty also benefit from upgrades. So to keep you probe up-to date ask for the optional extended warranty plan.

Remember - coverage has to be included at the time of purchase!

Service Options

Standard Product Warranty

Probe-Tec/Accurate Transformers, LLC, warrants Probe-Tec/Accurate Transformers, LLC-branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of purchase by the original end-user purchaser ("Warranty Period"). If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Probe-Tec/Accurate Transformers, LLC will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product.

See Probe-TEC/Accurate Transformers' LLC's full statement of warranty for further details.

Optional Extended Warranty Plans

In addition to the standard one year warranty, Probe-Tec/Accurate Transformers, LLC, offers extended warranty options for one (1) and two (2) years. This optional warranty coverage is an extension of the complimentary one (1) year warranty. A one (1) year extended warranty option would extend the warranty coverage period to two (2) years from the date of purchase. A two (2) year extended warranty option would extend the warranty coverage period to three (3) years from the date of purchase.

No-Fault Replacement Plan

The No-Fault Replacement covers damage to the Optowave Probe regardless of cause except intentional damage and alterations.

For items validly covered under a No-Fault Replacement Plan when notified Probe-Tec/Accurate Transformers, LLC will overnight ship a replacement (may be a refurbished unit). The customer must return the damaged unit in the box provided and deliver it back to UPS for delivery to Probe-Tec/Accurate Transformers, LLC. If the damaged probe is not returned the customer will be charged $250.

If the customer purchases the No-Fault coverage there is no need to purchase the extended warranty for that period, as the extended warranty is included in the No-Fault as long as the No-Fault is in effect. The No-Fault Replacement Plan applies to the probe itself, not the other items in the kit. No-Fault coverage is non-transferable. All other terms of warranty coverage apply.

Either the No-Fault Replacement Plan or the Extended Warranty must be purchased at the time the probe is purchased.

Warranties are tracked by serial numbers removing the serial number label voids all obligations.

Complete Warranty Policy .....

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